Thinking.
Governance, innovation, information security, enterprise change, and related signals.
Scaling Agile & Change: Principles, not Frameworks
The secret to enterprise change -- scaling agile, for instance -- isn't in a framework, a book, or an agile methodology. I spent the last decade investigating successful technology change across multiple efforts to modernise and introduce agile practices. We did formal research along the way and discovered that successful leaders in this area shared a set of internalised principles. These Principles helped them to introduce and navigate change ... to be agile rather than worry about how to do agile
A Maturity Model for Digital Fraud Resilience
Why a maturity model for digital fraud resilience? Because identifying and preventing fraud in digital services requires collaboration, and successful collaborations require a common language and understanding of how to act on knowledge, along with a map of the landscape. A model, if you will.
Zombie Solutions — An Enterprise Nightmare
John’s team has been chosen for greatness. The opportunity: to facilitate their client’s customer service modernisation. The problem to solve: the customer service department needs to be able to “see what their customers see” in order to maintain a high level of quality. They explain that their old content platform had a mirror platform customer service agents could use to click through all the screens — to “see what the customer sees,” but with the new system, that feature is gone.